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Privacy Policy

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How PT Cloud Ace Integra collects, uses, and protects your personal information.

Effective Date: 1 July 2024 · Latest Revised Date: 15 August 2026

PT. CLOUD ACE INTEGRA ("we," "our," or "us") recognizes the importance of data protection for our directors and employees ("you," or "your") and establishes this Privacy Policy (this "Policy") to ensure the proper handling of your Personal Information (as defined below) in accordance with the applicable laws and regulations in respect with protection of your Personal Information ("Applicable Laws").

1. Personal Information We Collect

We will collect and process the following Personal Information (data which relates to a living individual who can be identified from that data or from that data and other information that is in the possession of, or is likely to come into the possession of us, hereinafter the same in this Policy).

  • Name, postal address, company name, department name, job title, email address, and phone number
  • Information about business negotiations and transactions

2. Use of Personal Information

We may use and process your Personal Information for one or more of the following purposes indicated below:

  • To provide our products and services
  • To provide announcements and conduct sales activities about our products and services
  • To contact you about our latest information and seminars and exhibitions
  • To request surveys and other questionnaires
  • To provide information about our business activities

3. Legal Ground for Data Processing

3.1. We will primarily process your Personal Information based on your consent to this Policy. If you wish to withdraw your consent pursuant to the Applicable Laws, you may do so at any time by informing us of the withdrawal of consent to us through our contact channel that is specified in "10. CONTACT US". However, the withdrawal of consent will not affect the collection, use, or disclosure of Personal Information you have already given consent to us.

3.2. Other than where justified by your consent, we will usually process Personal Information where necessary pursuant to the Applicable Laws (i) for the performance of contracts executed with you; (ii) for ensuring compliance with our legal obligations; and (iii) for our legitimate interests (or those of a third party), provided your interests and fundamental rights do not override those interests.

3.3. We will not collect additional categories of Personal Information or use the Personal Information we collect for materially different, unrelated, or incompatible purposes without providing you notice thereof.

4. Sharing or Disclosure of Personal Information

4.1. We may share or disclose your Personal Information as set forth in "1. PERSONAL INFORMATION WE COLLECT" to a third party for the purposes listed in "2. USE OF PERSONAL INFORMATION", including but not limited to, our group companies and service providers listed below and may jointly use your Personal Information with our group companies under our management responsibility. These third parties will be subject to appropriate data protection obligations and they will only use your Personal Information as described in this Policy.

Salesforce Japan Co., Ltd.Nissay Marunouchi Garden Tower
1-1-3, Marunouchi, Chiyoda-ku, Tokyo 100-0005, Japan
Google LLC1600 Amphitheatre Parkway
Mountain View, CA 94043, USA
Slack Technologies LimitedSalesforce Tower
60 R801, North Dock, Dublin, Ireland
Zendesk, Inc.989 Market St
San Francisco, CA 94103, USA
Sansan, Inc.Aoyama Oval Building 13F,
5-52-2 Jingumae, Shibuya-ku, Tokyo 150-0001, Japan

4.2. We may share or disclose your Personal Information to the extent required by law, for example if we are under a duty to disclose your Personal Information in order to comply with any legal obligation, or to establish, exercise or defend our legal rights.

5. Sources of Personal Information

We collect your Personal Information as set forth in "1. Personal Information We Collect" directly from you.

6. International Transfer of Personal Information

In sharing or disclosing your Personal Information to a third party, we may transfer your Personal Information to countries outside your country of residence. These countries may not have personal data protection laws as comprehensive as those that exist in your country of residence, and the same level of protection as that set forth in the personal data protection laws in your country may not necessarily be guaranteed. In such case, we shall implement necessary safety management measures pursuant to the requirements of any and all Applicable Laws.

7. Retention of Personal Information

Your Personal Information will be stored securely in our data server or in the third-party's data server. We will strictly control access to this information and will review such access control from time to time. We will not retain your Personal Information for longer than necessary to fulfill the purposes for which we collected it, or longer than necessary to comply with the Applicable Laws. To determine the appropriate retention period for the Personal Information, we shall consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of the Personal Information, the purposes for which we process the Personal Information and whether we can achieve those purposes through other means, and the applicable legal requirements.

8. Your Rights and Choices under Applicable Laws

8.1. Pursuant to the Applicable Laws, you may have several rights on our processing of your Personal Information, which may include, to request access to, correct, or delete your Personal Information, to restrict processing of your Personal Information, to ask for data portability, and to withdraw your consent to this Policy. You are also entitled to object to the processing of your Personal Information in certain instances pursuant to the Applicable Laws.

8.2. When we receive a request based on your rights above, we will conduct all necessary investigations without delay and consider whether your request meets the criteria and condition to exercise such rights under the Applicable Laws. To exercise your rights specified in this section, you can reach out to us through our contact channel that is specified in "10. CONTACT US".

8.3. You may have the right to lodge a complaint with the data protection supervisory authorities if you have any complaint regarding our processing of your Personal Information pursuant to the Applicable Laws.

9. Your Obligations under Applicable Laws

You may have the following obligations under the Applicable Laws:

  1. to protect your own Personal Information;
  2. to respect and protect the Personal Information of others;
  3. to provide your Personal Information fully and accurately when consenting to the processing of your Personal Information;
  4. to cooperate in raising awareness of Personal Information protection; and
  5. to comply with laws and regulations on the protection of Personal Information and prevent violations of such laws and regulations.

10. Contact Us

If you have any questions or comments about this Policy, the ways in which we collect and use your Personal Information described above, or wish to exercise your rights provided in "8. YOUR RIGHTS AND CHOICES UNDER APPLICABLE LAWS", please do not hesitate to contact us at:

DepartmentLegal Department
Emaillegal.admin@id.cloud-ace.com
AddressPT Cloud Ace Integra
Menara Caraka, 9th Floor
Jl. Mega Kuningan Barat Blok E4.7 No.1, Kawasan Mega Kuningan, Jakarta Selatan, ID 12950
Effective DateJuly 1, 2024
Latest RevisedAugust 15, 2026
Have a question about how we handle your data, or want to exercise your rights? Email legal.admin@id.cloud-ace.com or reach us through the contact page.